Leveraging Creative Conflict to Improve Impact

Featured Guest: Mike Morrow-Fox

One of the key skills leaders consistently struggle with is conflict management. In this discussion, Mike shares a range of approaches to help leaders address difficult conversations and manage conflict. Included is a discussion about why leaders need to address conflict including the impact of "bad apples" on team performance, and the impact of positive influences. Both are contagious, but confronting bad apples is essential to positive outcomes.

Mike then shares several models that help leaders think about how they will navigate the inevitable conflicts they will face. These models help leaders build actual skills to manage conflict personally. Finally, Mike talks about building a culture that supports healthy conflict resolution. It is not enough for key leaders to have the skills, it is important to build the organizational aptitude and agreements about how it will navigate conflict in a manner that is generative. When conflict is addressed effectively, organizations thrive.